Returns & Exchanges
At Chery Industrial, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. Our goal is to ensure you have the right equipment for your project with a seamless exchange or refund process.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Shipment
Securely pack the item in its original industrial packaging, ensuring all components, manuals, and hardware are included to avoid restocking fees.
Ship to Warehouse
Affix the provided shipping label or use a trackable carrier to send the package to our designated processing center for inspection.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing